mw99: Privacy Policy

What Information We Collect

To provide casino games, process payments, and maintain a secure platform, we collect several types of information from you.

Account Registration Data

When you create an account, we ask for your full name, date of birth, phone number, and email address. This information helps us verify your identity and ensures you meet the minimum age requirement of 18 years.

Payment and Transaction Records

We collect details about your deposits and withdrawals, including payment method (bKash, Nagad, Rocket, or Upay), transaction amounts, and timestamps. This data is necessary to process your funds securely and comply with financial regulations.

Identity Verification Documents

Before your first withdrawal, we require KYC documents such as your National ID Card, Passport, or Driving Licence. This verification process protects both you and our platform from fraud. Documents are reviewed within 12 hours.

Device and Usage Information

We automatically collect technical data when you use our website or app, including your IP address, device type, browser version, operating system, and pages visited. This helps us improve performance, troubleshoot issues, and detect suspicious activity.

Gaming Activity

We record your gameplay history, including games played, bet amounts, wins, losses, and bonus usage. This data is used to calculate VIP rewards, process cashback, and ensure fair play across our 2,100 games.

Why We Collect Your Data

Every piece of information we collect serves a specific purpose related to running a secure and compliant gaming platform.

Account Management

Your registration details allow us to create and maintain your account. We use your email and phone number to send important notifications, such as withdrawal confirmations, bonus updates, and security alerts.

Payment Processing

Financial data is essential for processing deposits and withdrawals. When you deposit ৳400 via bKash, we need to match the transaction to your account and credit your balance within 4 minutes. Similarly, withdrawal requests require verification to prevent unauthorized access to your funds.

Fraud Prevention and Security

We analyze device information and gameplay patterns to detect fraudulent activity, such as multiple accounts, bonus abuse, or payment fraud. KYC verification ensures that only legitimate users can withdraw funds.

VIP Program and Rewards

Your gaming activity determines your VIP tier. We track your monthly turnover to upgrade you from Bronze to higher tiers, unlocking benefits like increased cashback (up to 2.45%), higher withdrawal limits, and birthday bonuses.

Customer Support

When you contact our 24/7 live chat, we access your account history to resolve issues quickly. This includes checking recent deposits, reviewing game sessions, or explaining bonus terms.

Legal Compliance

As an online gaming operator, we must comply with anti-money laundering regulations and responsible gaming laws. We retain transaction records and verify player identities to meet these legal obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, we share information with trusted service providers when necessary to operate our platform.

Payment Processors

When you deposit or withdraw using bKash, Nagad, Rocket, or Upay, we share the minimum required information with these payment providers to complete the transaction. They handle your financial details according to their own privacy policies.

Game Providers

Our casino features games from JDB, CQ9, Spribe, PG Soft, Evolution, Red Tiger, and Playtech. When you launch a game, your session data is shared with the provider to deliver the gaming experience and calculate RTP accurately.

Security and Fraud Prevention Services

We work with third-party security vendors to monitor for fraudulent activity and protect against cyberattacks. These providers analyze login patterns, IP addresses, and device fingerprints to identify suspicious behavior.

Legal Requirements

If required by law, we may disclose your information to government authorities, law enforcement, or regulatory bodies. This includes responding to court orders or investigating suspected illegal activity.

How mw99 Protects Your Data

Protecting your information is a top priority. We implement multiple layers of security to safeguard your data from unauthorized access, loss, or theft.

Encryption

All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. This includes login credentials, payment details, and personal information. Encryption ensures that even if data is intercepted, it cannot be read by unauthorized parties.

Secure Storage

Personal data is stored on secure servers with restricted access. Only authorized personnel can view sensitive information, and all access is logged for audit purposes. KYC documents are stored separately from transactional data to minimize risk.

Regular Security Audits

We conduct regular security assessments to identify and fix vulnerabilities. Our systems are tested against common threats such as SQL injection, cross-site scripting, and DDoS attacks.

Password Protection

When you create an account, we require a strong password. Passwords are hashed and salted before storage, meaning we never see your actual password. If you forget your password, we send a reset link to your registered email rather than revealing the original password.

Data Retention Period

We keep your information only as long as necessary to provide our services and comply with legal requirements.

Active Accounts

As long as your account remains active, we retain all associated data. This includes registration details, transaction history, gameplay records, and KYC documents. You can request account closure at any time through live chat.

Closed Accounts

After you close your account, we retain certain records for legal and regulatory purposes. Financial transactions and KYC documents are kept for 5 years to comply with anti-money laundering laws. Other data, such as gameplay history, may be anonymized and retained for statistical analysis.

Inactive Accounts

If you do not log in for 24 months, your account is marked as inactive. We may send a reminder to your registered email. If no response is received within 30 days, we reserve the right to close the account and archive your data.

Your Privacy Rights

You have control over your personal information. The following rights are available to all mw99 users.

Access Your Data

You can request a copy of all personal data we hold about you. Contact our support team via live chat, and we will provide the information within 7 business days. The data export includes account details, transaction history, and KYC documents.

Correct Inaccurate Information

If your personal details change (such as a new phone number or address), you can update them through your account settings. For changes to your name or date of birth, contact support with updated KYC documents.

Delete Your Account

You have the right to request account deletion. Once deleted, you will no longer be able to log in, and all personal data will be removed from active systems. However, some records (such as financial transactions) will be retained for legal compliance.

Withdraw Consent

If you previously agreed to receive marketing emails or SMS, you can opt out at any time. Click the unsubscribe link in any promotional message, or update your preferences in account settings. This will not affect essential communications, such as withdrawal confirmations or security alerts.

Restrict Processing

In certain situations, you can ask us to temporarily stop processing your data. For example, if you dispute the accuracy of your information, we will pause processing until the issue is resolved.

Cookies and Tracking

Like most websites, we use cookies and similar technologies to improve your experience and analyze site performance.

Essential Cookies

These cookies are necessary for basic site functionality, such as keeping you logged in and remembering your language preference. You cannot disable essential cookies without affecting your ability to use the platform.

Performance Cookies

We use analytics tools to understand how users navigate our site. This includes tracking which games are most popular, how long users spend on each page, and where users drop off during the registration process. This data is anonymized and used to improve our platform.

Third-Party Cookies

Game providers and payment processors may set their own cookies when you interact with their services. These cookies are governed by the third party's privacy policy, not ours. We recommend reviewing their policies if you have concerns.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may limit your ability to use certain features of our site, such as staying logged in or accessing your favorite games.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When significant changes occur, we will notify you via email or a prominent notice on our website.

The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our platform after policy changes take effect constitutes your acceptance of the updated terms. If you disagree with the changes, you may close your account by contacting support.

Contact Us

If you have questions about this privacy policy or want to exercise your data rights, reach out through our 24/7 live chat. Our support team is available any time, including BPL match nights and public holidays.

For formal privacy requests (such as data access or deletion), provide your registered email address and account username to verify your identity. We aim to respond to all privacy inquiries within 7 business days.