mw99: Frequently Asked Questions

Go to mw99 Register and fill in your mobile number, a strong password, and your preferred currency (BDT). Tick the age confirmation box and tap Register. Your account is active immediately — you can deposit and play straight away. No waiting period, no email link to click.

No. mw99 allows one account per person, mobile number, device, and household. Duplicate accounts are closed and any balance is forfeited. If you accidentally created two accounts, contact live chat before making any deposits so the team can merge or delete the extra one.

Before your first withdrawal, mw99 may ask you to confirm your identity. Accepted documents are a National ID Card (NID), a valid passport, or a driving licence. Upload a clear photo through your account profile. The review usually completes within 12 hours. After that, all future withdrawals process without extra checks unless something unusual triggers a review.

On the mw99 Login page, tap Forgot Password. Enter the mobile number linked to your account. You will receive a one-time code (OTP) via SMS. Enter the code, set a new password, and log in. If the OTP does not arrive within two minutes, check that you entered the number without the country code prefix — use the local format (e.g., 017XXXXXXXX).

After several failed login attempts, the system temporarily locks the account to protect you. Wait 15 minutes, then try again with the correct password. If the lock persists, open the live chat — available 24/7 — and an agent can unlock it after a brief identity check. Do not create a second account to work around the lock.

We accept bKash, Nagad, Rocket, and Upay. All four support instant deposit — just send to the account number shown on the deposit page and paste the transaction ID into the form. Bank card deposits are not currently available. We do not accept cryptocurrency.

The minimum single deposit is ৳400. There is no maximum set by mw99, though your mobile banking app may have its own daily transfer limit. If you want to deposit a large amount, split it across two transactions or contact support to arrange a manual transfer for amounts above ৳50,000.

Most deposits clear in about four minutes. If yours has not, first check that you entered the correct mw99 account number and pasted the full transaction ID. Then open live chat with the transaction ID and amount ready. The support team can locate the payment on their end and credit it manually — this usually resolves in under 10 minutes.

Once mw99 approves your request, funds arrive in your bKash, Nagad, Rocket, or Upay wallet in about 21 minutes. If it is your first-ever withdrawal, allow up to six hours for the extra identity check. After that first approval, all future withdrawals follow the standard 21-minute timeline.

The minimum withdrawal is ৳1,400 per request. The maximum per day depends on your VIP tier: Bronze members can withdraw up to ৳200,000 daily, while higher tiers have larger limits — Gold up to ৳810,000, Platinum up to ৳1,600,000, and so on. Check your tier on the Bonus & VIP page.

Common reasons include: active bonus funds that have not completed the wagering requirement (16× turnover), an unverified account, a mismatch between the withdrawal mobile number and the one on file, or a request below ৳1,400. Check your account balance splits (real money vs. bonus money) in the wallet section. If the reason is not clear, live chat can explain the specific block on your account.

Your first deposit is matched at 200%, up to a maximum of ৳13,000. So if you deposit ৳500, you get ৳1,000 bonus on top (total ৳1,500 to play with). The bonus has a 16× wagering requirement: you must turn the bonus amount over 16 times before you can withdraw it as real money. The bonus is valid for 7 days from the moment it is credited.

All members receive a daily cashback of 1.2% on net losses from the previous day. It is credited automatically every morning — no claim form needed. VIP members at Silver tier and above earn higher cashback rates. You can see your cashback history inside the Promotions section of your account.

Yes. Share your personal referral link (found in your account under "Refer a Friend"). When your friend registers and makes their first qualifying deposit, you receive ৳575 credited to your wallet. The bonus is paid once per referred account and cannot be claimed for accounts in the same household or on the same device.

mw99 works with JDB, CQ9, Spribe, PG Soft, Evolution, Red Tiger, and Playtech. Each provider is audited independently, and their RTP figures are published — for example, Tower by JDB runs at 97.7% and Treasures of Aztec by Red Tiger at 97.2%. You can filter the lobby by provider to find specific titles quickly.

All games in the mw99 lobby use certified random number generators (RNG). The providers — Evolution, Playtech, and others — hold independent testing certificates. RTP percentages shown on each game card reflect the theoretical long-run return and are not guaranteed per session. If you ever see a technical error mid-game, the round is voided and your stake is returned.

The fastest way is the 24/7 Live Chat button inside your account. Response times are typically under two minutes. There is no support telephone number or public email address. For non-urgent account queries, you can also use the in-app message centre and expect a reply within a few hours.

Yes. Inside your account settings you can set daily, weekly, or monthly deposit limits. You can also activate a cool-off period (1–30 days) or request a full self-exclusion through live chat. These tools take effect immediately. mw99 supports responsible gaming — if gambling stops being enjoyable, please use these options. For independent support, the Responsible Gaming page has further resources.