Player Safety

Responsible Gaming at mw99

Betting should be entertaining — not stressful. This page explains the tools, limits, and processes we have in place to help you stay in control.

mw99's Commitment to Safe Play

mw99 provides online casino games, fishing games, and sports betting to adult players in Bangladesh. We take our responsibility seriously: every tool described on this page is free, available immediately through live chat, and can be activated without waiting for approval.

Gambling is a form of entertainment. It carries financial risk, and outcomes are determined by chance. No strategy, system, or bet size guarantees a profit. If you are playing to escape problems or recover lost money, please read the sections below carefully before continuing.

Quick reminder: Gambling winnings are not a reliable source of income. Set a budget before you start, and treat any win as a bonus — not an expectation.

Who Should Not Play

Our platform is strictly for adults. You must not create an account or place bets if any of the following applies to you:

  • You are under 18 years of age.
  • You are currently enrolled in a self-exclusion program at any gambling site.
  • You have been diagnosed with a gambling disorder and have not yet completed a treatment program.
  • You are using funds that belong to someone else or that you cannot afford to lose.
  • You are in a jurisdiction where online gambling is prohibited.

If any of the above applies, please do not register. If you have already registered and one of these situations now applies to you, contact our 24/7 live chat immediately to close your account.

Warning Signs: Is Gambling Still Fun?

Problem gambling can develop gradually. These are common warning signs. If you recognise two or more of these in yourself, it is worth taking a break and speaking to a professional.

  • You spend more than you planned, or borrow money to gamble.
  • You feel restless or irritable when you try to stop or cut down.
  • You chase losses — placing bigger bets to win back what you lost.
  • Gambling is affecting your work, studies, or family relationships.
  • You hide your gambling activity from people close to you.
  • You feel that gambling is the only way to relax or feel happy.

mw99 Safe Play Tools

The following tools are built into your account. Contact live chat to activate or adjust any of them — changes to limits take effect immediately, while increases to limits require a 48-hour cooling period before they apply.

Tool What It Does How to Activate Reversal Wait
Deposit Limit Caps how much you can deposit per day, week, or month. Live chat or account settings 48 hours to increase
Session Time Limit Logs you out automatically after a chosen duration (e.g. 1 hour). Live chat 48 hours to increase
Cooling-Off Period Temporarily suspends your account for 24 hours, 7 days, or 30 days. Live chat Must wait the full period
Reality Check Shows a pop-up reminder every 30, 60, or 90 minutes of play. Live chat Immediate
Self-Exclusion Closes your account for a minimum of 6 months. Live chat — see below Minimum 6 months

Minimum deposit is ৳400. Minimum withdrawal is ৳1,400. These limits apply even if a deposit limit is set above them.

Self-Exclusion: Step-by-Step

Self-exclusion permanently closes your account for a chosen period. We recommend this if you feel that a cooling-off period is not enough. Here is exactly how to do it:

  1. 1

    Open live chat

    Click the live chat icon on any page. Our support team is available 24/7, including BPL match nights.

  2. 2

    Tell the agent you want self-exclusion

    Say clearly: "I want to self-exclude my account." You do not need to give a reason.

  3. 3

    Choose your exclusion period

    Options are 6 months, 1 year, 3 years, or permanent. The agent will confirm your choice in writing via chat.

  4. 4

    Account is closed within 24 hours

    Your account will be deactivated. Any remaining balance above ৳1,400 will be processed for withdrawal within the standard ৳205,000 daily limit.

  5. 5

    Reinstatement after the period ends

    You may request to reopen your account only after the full exclusion period has passed. A 7-day reflection period applies before reinstatement is confirmed.

Important: During a self-exclusion period, please do not attempt to open a new account. If we detect a duplicate account linked to an excluded player, both accounts will be permanently closed.

Protecting Minors

mw99 does not allow anyone under 18 to register or play. We ask for age confirmation during registration. If you share a device with young family members, consider using parental control software to block access to gambling websites.

Practical steps for shared devices

  • Always log out of your mw99 account when you finish your session.
  • Do not save your password in a browser that children can access.
  • Use a PIN lock or separate browser profile for your gambling activity.
  • Android parental controls can block individual apps — this includes the mw99 app if installed.

If you believe a minor has accessed our platform, contact live chat immediately with the account username so we can investigate and close the account without delay.

Where to Get Help in Bangladesh

If gambling has become a problem for you or someone you know, reaching out is the right move. The following resources are available:

Organisation What They Offer How to Reach Them
National Mental Health Helpline Free counselling and mental health support in Bangladesh Kaan Pete Roi: 01779-554391
Gamblers Anonymous Peer support groups, 12-step recovery program gamblersanonymous.org
BeGambleAware Online resources, self-assessment tools, referral to counsellors begambleaware.org
mw99 Live Chat Immediate account restriction, limit-setting, self-exclusion Available 24/7 on this site

All of these services are confidential. Speaking with a support agent at mw99 about responsible gaming will not affect your account status unless you request a restriction.

Common Questions About Safe Play

Can I lower my deposit limit immediately?
Yes. Any reduction to a deposit limit takes effect within minutes of your request to live chat. Only increases require a 48-hour waiting period — this is intentional, so a moment of impulse cannot undo a protection you set when you were thinking clearly.
What happens to my balance if I self-exclude?
Any balance above ৳1,400 will be queued for withdrawal to your registered bKash, Nagad, Rocket, or Upay account. Withdrawals are processed within 21 minutes on average. If your balance is below ৳1,400, it will be forfeited in line with our minimum withdrawal policy. Contact live chat before self-excluding if you need help with this.
Can I reopen my account during a cooling-off period?
No. A cooling-off period runs for the full duration you chose — 24 hours, 7 days, or 30 days. You cannot log in, deposit, or place bets during this time. This is by design. If you need longer, ask our agent to extend the period or convert it into a full self-exclusion.
How does mw99 handle underage gambling reports?
We treat these reports as urgent. Any account suspected of belonging to or being accessed by a minor is suspended within 24 hours while we investigate. Funds held in that account are frozen pending the outcome. If underage play is confirmed, the account is permanently closed and the matter is escalated internally.
Is there a way to block myself from receiving promotional messages?
Yes. Tell our live chat agent that you want to opt out of all promotional communications. This includes SMS messages about bonuses, reload offers, and event-based promotions. The opt-out applies within 24 hours and you can reverse it at any time by contacting support again.

If everything is in order and you are playing within your means, you are welcome to explore the full game library at mw99 — over 2,100 games from providers like JDB, Spribe, Evolution, and PG Soft. Deposit starts at ৳400 via bKash or Nagad.